There has been a call for better overall support from SAP
for its products. UK & Ireland SAP User Group's annual survey found that users
of SAP Business Suite and SAP Business Objects have expressed dissatisfaction with
the service provided by the enterprise software company.
There has been a rapid growth in the number of companies
opting to use SAP Business Objects as their analytics platform. It has
increased from 7% in 2011 to 30% in 2013. Many want to integrate their core
Business Suite software implementation with business Objects, however, lack of
support from SAP is an issue. Many users have voiced out their frustration with
the overall support provided by SAP for its products.
SAP has responded to this criticism by planning to implement
a number of changes. "SAP takes feedback from our customers very
seriously," said Pam Ireland, vice president, Analytics Customer Success,
SAP.
In the meantime, we will keep our fingers crossed, hoping
that all improvements and enhancements are implemented as early as possible.
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